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Should you need to replace an electrode, we offer the option of purchasing an additional electrode. This is the "Rake" electrode. Other replacement electrodes are available.
Please note: If you need to replace an electrode for the Violet Ray-Professional Edition, please specify this in the "customer notes" upon checkout.
We caution you against trying to use these replacement electrodes in other high frequency units not sold in our Online Store as there may be incompatible.
We attempt to save you money on shipping, so we compute shipping based upon the weight or volume (for flat rate shipping options), whichever is less.
Orders are typically shipped on the business day following order placement (business days are Monday thru Friday, excluding holidays) and arrive in 3-4 business days for shipments within the United States. All orders to the U.S. are shipped by Priority Mail (except for extremely light small orders such as an order for chewing gum or facial brush which will be shipped by First Class Mail), and international orders over 4 pounds are shipped by Global Priority Mail. Orders under 4 pounds are shipped by First Class mail to minimize your shipping cost. For U.S. orders: you should receive your items within 7 days. For international orders: you should receive your items within 14 days.
LOST OR STOLEN PACKAGES - Beautiful On Raw, Inc is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Beautiful On Raw, Inc will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Over the last several years, the Canadian postal service has been stopping packages for customs inspection which has resulted in delayed receipt of our products. The products have always arrived but in some cases the customs authority has held them for up to 15 additional days, meaning that it has taken up to 1 month from placing your order to receive it. Please be aware that this is a possibility!
Orders made to customers' addresses outside of the United States of America may also be charged Customs clearance, duties, and taxes. Those charges may be required by the delivery personnel, cash on delivery, when you receive your package. These charges, if required, will be billed to the customer by the Customs authorities of the respective country and are not connected to BeautifulOnRaw.com shipping and handling charges. In our experience, these charges rarely occur, but if the charge is assessed, it is the customer's responsibility to pay these charges.